Refund and Returns Policy

Apnagwala.com – Fresh Milk & Dairy Products Delivered to Your Doorstep
Last Updated: June 2, 2025

At Apnagwala.com, customer satisfaction is our top priority. We strive to ensure the freshness and quality of every product we deliver. However, if you are not satisfied with your order, we’re here to help.

1. Return Policy

a. Perishable Products (Milk, Curd, Paneer, etc.):

Due to the nature of fresh and perishable products, we do not accept returns once the product has been delivered and accepted.

However, returns may be considered under the following conditions:

  • Product was delivered damaged, spoiled, or expired.
  • Product was incorrect or missing from your order.

Action Required:
Please contact us within 2 hours of delivery with clear photos and details of the issue.

2. Refund Policy

a. When Are Refunds Applicable?

You are eligible for a refund if:

  • You cancel your order before dispatch (usually within 30 minutes of placing it).
  • The item delivered is wrong, damaged, or spoiled, and you report it within the specified time.
  • The order could not be delivered due to a mistake from our side.

b. Refund Method:

  • Refunds will be processed via the original payment method (UPI, card, wallet, etc.).
  • In some cases, we may offer a credit or discount coupon for future purchases, based on customer preference.

c. Refund Timeline:

  • Refunds are initiated within 2–3 working days after approval.
  • It may take 5–7 working days to reflect in your bank account depending on your payment provider.

3. Cancellations

  • You can cancel your order from the “My Orders” section or by contacting our customer support.
  • Orders once dispatched cannot be canceled or refunded, unless the product is faulty or undelivered.

4. Contact Us for Returns/Refunds

To raise a return or refund request, please contact us via:

Apnagwala.com
Email: support@apnagwala.com , Apnagwala@gmail.com
Phone: +91-7459963607
Website: www.apnagwala.com

Hours: 7:00 AM – 9:00 PM, All Days

Please mention your Order ID and provide a photo of the product (if applicable) when submitting a request.

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